FAQ
Questions and Answers
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Can I come to your store and pick up my items?
No, We are ONLINE only. Since closing our store we are extraordinarily busy and do not have the manpower, time, or resources to handle in person walk-ins.
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What if I do not want to order online?
Because we are so busy and do not have the manpower, we require that you process your order online in our safe and secure shopping cart. This prevents address mistakes as well as waiting for a manual bank approval which can take a couple days depending on your bank. This is the safest, fastest way for you to order and is what keeps our prices so low. This is an ONLINE website and to keep YOUR costs down, all of our resources need to be shipping orders.....Please feel free to email should you have a question that is NOT answered on this page, but please try to refrain from calling to place orders as it just slows the shipping process down....We receive hundreds of orders a day, many that are Express orders for funerals or last minute weddings and we do try our best to make sure these orders go out and will be received on time....Please do your part and use the secured shopping cart that is provided for your convenience....
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I try calling and get no answer?
If the lines are busy, you will get busy signals which is quite common during our busy seasons. If you just get ringing, it means you are in the "que" and in line to be answered. You will find this happens alot in our busy seasons ...Easter,Spring and wedding season) Just email us and or keep trying. If you get an answering machine, please leave a message as we do return calls as quickly as we can...Please remember we are in California and on Pacific time so when you are calling at 8:AM your time it may be 5:00 in the morning here and no one is in at the time. You will find, about 6 times per year, we will be closed the entire weekend (Friday-Monday). This is because we are at merchandise tradeshows searching for the newest styles and colors, holding staff training seminars or doing inventory. These events are unavoidable and a necessity. We are not ignoring you, we are just simply out of the office for the weekend due to business. While we apologize for the inconvenience, we do try to answer emails from whatever location we are at, so feel free to email.
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Can you send me a catalog?
No, unfortunately our inventory changes to quickly. We do not do any printed material to keep our prices low so we can pass on the savings to you.
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What are the suits made out of?
The suits are made out of polyester.
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Do you carry husky sizes?
No, our suits do not come in husky sizes. However, if you have lots of time, sometimes we can accommodate special orders. You may call with measurements and colors and we will try to help you-if we can..
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I don't understand how to measure for a suit. Will a 12 Month size fit my 12 Month old baby?
We have never seen your baby and do not know if he is big or little for his size. You MUST measure for the correct sizing. Formal wear does NOT fit like regular childrens clothing. To measure the OUTSEAM, you measure from hip to ankle. An easy way to do this is to just take a pair of their pants, lay them flat and measure. To measure the INSEAM, measure from crotch to ankle. Sleeve length is from the outer shoulder to wrist. It is your responsibility to measure and order the correct size. If you need to be helped through this , please call and we will be happy to assist you. However, we can not be held responsible should you order the incorrect size. We are here merely to guide you through the process.
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I found the suit/dress I want, but it wont let me order the right size?
That is because the size you need is most likely sold out. If an item sells out and cant be reordered within a week, we will delete the size from our inventory and re-add it when it is again in stock.
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I need to order shoes and dont know what size to choose?
Please measure lengthwise one of your childs shoes and call us, we will do the same with our shoes and tell you which size you should order.
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My childs shoe size is 25. Do you have that?
It sounds as though you may have European sized shoes. Because of different countries measurement systems, there is no exact conversion between the various international shoe sizes. Sizes in one system can fall between sizes in another and we only sell US sizes. It is your responsibility to convert sizes. Our only knowledge is in US sizing, which is why we ask you to put in your measurement from toe to heel. This is the only way to get shoes that are the closest fit for you.
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What is a need by date and why do you ask for it?
We ask for a "need by date" as many people order ground shipping and want the item shipped across the US to arrive in two days etc. Obviously, this is not going to happen (ground shipping is 10-14 business days) and we do TRY to alert you if we see that in the "need by date " field. Please keep in mind, we are extremely busy and we dont catch every single one and are NOT responsible if you pick the incorrect shipping method..It is your responsibility to read the shipping policies for prices and time frames.. If we are our out of stock on the item, it tells us how much time we have to get your item or let you know . If your need by date is in a month, we dont bother you as it will most likely ship within a week. If its going to be a problem, we notify you and see what you would like to do..
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I saw an item last week and now I cant find it?
As our items sell out, we remove them. It is most likely sold out now and deleted from our inventory.
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Can I change the color of shirt on the suit I want?
No, sorry. Our suits are packaged at the manufacturer and sold as you see them with a variation in possibly tie color. If you need a different color shirt, we do offer different color dress shirts as an additional option for your shopping convenience.
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How long will it take to get my order?
Ground shipping is 10-14 BUSINESS days. Priority shipping is 2-4 BUSINESS days. Express is guaranteed 2 BUSINESS days from the time it is shipped not ordered.. We do NOT do overnight shipping. Your order is processed on the day we receive if it is before 5:00 p.m. California time. It does not ship until the next morning IF it is in stock. We get shipments twice a week and so you may wait a few days if it is out of stock. Just because it says "instock" when you order does not mean it is in stock. We may have 50 or more orders ahead of you. Please remember Sundays and holidays will add a day or so to delivery times. We ship all products through the USPS. Once an item leaves our shipping dept. we can only provide a tracking number and expected arrival date. It is then out of our hands. You will be able to track your delivery with the delivery confirmation number we provide after the item has shipped through USPS.com. Please be advised, we do not work for the post office and once the item leaves our store and is scanned in at the post office, you are dealing with the post office. We are not responsible for sometimes slow shipping times or misguided packages. The ONLY shipping times that are guaranteed are with EXPRESS shipping.
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I placed my order this morning and you still have not charged my credit card
Your order is processed the day it is received. You are not charged until the item is ready to ship. All shipping and tracking labels are printed after our retail store closes, therefore your order will not be approved and show tracking numbers on your end until the following morning. All orders are processed manually, and then entered into the system. And an approval comes solely from your bank. You must provide accurate details as we do verify every single order with the bank. If you do not, this causes major delays!
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The item I ordered says in stock but someone called and said its not available. Why?
When you place your order, the item may well be in stock. However, orders must first be run through your bank for verification and approval, ( some banks are easier and faster to deal with than others) From there they are sorted by priority status. Someone ahead of you may have ordered 30 pieces of the same item that NEEDS to be from the same dye lot or it may be for a funeral who needs EXPRESS shipping. All orders ship by priority from Express first, priority second and last is ground....This is why when we get to your order it could be out of stock and you may very well have to wait a few days for it to ship. In general our shipments come in twice a week. Please keep that in mind when you pick your shipping method...And unfortunately, at busy times of the year, the manufacturer may even run out of fabric..We have no control over that.
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You changed my shipping total, why?
The ONLY time we will physically change a shipping total is when you put in the incorrect amount. It is up to you to pick what kind of shipping. The shipping is based on your total amount of the order.. Should you try to "pull a sneaky" or just plain pick the wrong amount, we WILL adjust it to reflect the correct charge. Example: You pick 5.95 for a 100.00 order, your total WILL be changed to the correct amount. Please note, when you ordered, this was also stated in bold red letters before your order was confirmed. And AGAIN it was stated in your confirmation email as soon as you ordered.
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Why wasn't my order shipped when you said it was?
You charged me and I received my Shipping Confirmation number but the post office says they are still waiting for the package. It has been a week. Why has it not shipped? It is shipped the same day your confirmation says it was. However, we use a delivery confirmation and not a tracking number...This number will only show when it was delivered and the address it was delivered too. Please keep in mind if you requested ground shipping, it will take on average 10-14 days depending on where you live and the time of year....Holidays have slower shipping times.. If you requested priority and it has been more than 4 days, PLEASE contact us so we too can keep an eye on the package...Although we are not responsible for sometimes slower shipping times through the common carriers, we like to keep an eye on the package if they do not arrive in a timely manner.
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Why did no one contact me that the item was not in stock?
If we have any kind of problem regarding your billing info, shipping info, or items out of stock , you WILL be notified via email or phone 3 times ONLY! We do try reaching you but after 3 attempts your order is canceled as we have 100s of orders and cant repeatedly keep contacting you with no response. It is up to you to return our phone messages and or answer our emails. Many times we find customers transpose numbers (and email address) when typing, or their mail goes to spam. Please give us correct information and check your spam folders....
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Do you ship to Canada, England, Australia etc?
Yes, we do ship to Canada. Please use a VISA card and the order must be shipped to the address the bank has on file for you..The prices posted for shipping are for US destinations only. Once we verify that that we can accept your credit card through our system, we will email you shipping prices and options. You then must choose which price/time frame you prefer We will NOT ship until you approve the price and method of shipping. International shipping is higher and the time frames are longer that what we have posted for US destinations. We have no control over how your country handles and delivers mail and do not guarantee delivery times on anything shipped Internationally. We can only give you approximate delivery times based on your countrys mail system. We can some times ship to Australia, England and Ireland. The same policies apply but we will not know until we try to run your Visa if it will work with our processor. Unfortunately some cards do not. We do have other options for you if you are in another country and wish to order. Simply email us and we can send you information.
PLEASE NOTE: Shipping delays due to labor disputes are not within sellers control
INTERNATIONAL SHIPPING RATES DO NOT INCLUDE CUSTOMS, DUTY CHARGES, VALUE ADDED TAXES AND GENERAL SERVICE TAXES
.Orders that are shipped to countries outside of the U.S. may also be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Any additional charges for customs clearance etc. are the recipients responsibility. We have no control over these charges and cannot tell you what they may be. Customs policies vary from country to country.You should contact your local customs office for further information
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Can I order from another country and ship to an address in the USA?
We do NOT accept International credit cards. We will NOT ship to a country different than the billing address
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Can I have a furniture shipped Internationally?
Unfortunately, No! We can not ship any furniture out of the U.S. Because shipping prices on furniture is extremely high due to weight, most of our furniture is shipped directly from the manufacturers warehouse. The manufactureres we use will NOT ship out of the U.S.
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What carriers do you use for shipping?
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Why is Express shipping so high?
We are not the shipping company...We use the most inexpensive method for Express shipping that is guaranteed within 48 hours....Priority is much cheaper but is not guaranteed. Its your choice as to which method you need....
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I didnt receive my order now what do I do?
As soon as your order ships, you are sent the tracking number for your shipment. It is up to you, to track your package as we can not get your mail for you. Many times we have customers who did not provide a complete address (eg. apt.# etc) It is very important that you check your order for accuracy while placing the order and again afterwards for any errors. You must check your order for accuracy as we only copy and paste the information YOU provide. If you do not have the correct address on your order, the shipping company can not deliver the package. You are given two notices while in the ordering process to double check your information for accuracy and then after you place you order, you are emailed this notice again. If you provided an invalid address the item will then be sent back to us as undeliverable. We do charge a 25% restocking fee for undeliverable shipments. If you call us or email us and request your items be shipped back out again, please note, you will be charged shipping and handling costs again associated with the reshipping and delivery of your shipment.
If the tracking number shows that the shipment was delivered, you will need to ask your postman or your local post office to investigate it on their end. Once we ship a package and it is scanned in by the USPS we can no longer help you as it is in the post office possession. If the item shows it was delivered to your address, the carrier may have left you a notice as they do not get scanned in until they are at your physical shipping address. If that is the case, you may ask your postal office to do an investigation for you on their end, but we will not unfortunately be able to help you any further..
Wear Me Out Baby is not responsible for stolen, lost, misdirected, illegible, incomplete mailing information; service outages or delays, computer difficulties or other technical difficulties.
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Do I have to be home to get my package?
If you ordered Express shipping...YES!!! It MUST be signed for as it is guaranteed....If you ordered ground or priority shipping, it is the postmans discretion whether he leaves it on your porch, at a neighbors, or just leaves a pick up notice for you to retrieve at your local post office...We have no control over how your local post office handles mail....If you will not be home, call us and we can discuss other options
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Can you convert the currency for me?
Sorry no. We are a US company and only use US currency.We have no idea what your exchange rate is. If you are ordering from another country, it is YOUR responsibility to check with your own country on their exchange rate, custom fees, duties fees etc.
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I live outside of the US but would like you to ship to freight forwarder in the US. Can you do this?
We do not ship to freight forwarders. We do not accept International cards as our processor is not set up for that. We only ship to the billing address the bank has on file for you that we can verify.
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My sister and I both ordered the same item but we got different brands and they dont match?
We use many different manufacturers. Even different shipments from the same manufacturer can have a different dye lot. If you are ordering for a wedding or an event that needs to match, they all need to be ordered together or at the very least, each individual order must list the "party name". An example would be...all orders say in the comments field "Jones wedding". Otherwise we have no way of knowing and you may get different brands.....If they are not ordered in one bulk order, we cannot guarantee dye lot.
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What happens if I send back a return and do not follow the return policy?
You will NOT receive a refund and your item will be donated .
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What happens if my outfit does not fit?
As stated on our return policy, you may return an item that does not fit within 15 days of the postmarked date. It may NOT be washed, worn, soiled, missing ANY tags, wadded up etc......Returns may not come back with pet hair or smoke. Shoe boxes must come back looking like we sent them to you-brand new. We will not accept taped or crushed shoe boxes.. You will be credited the amount plus tax MINUS the shipping charges.Please remember you MUST include a copy of receipts that were in your box as we shred our records immediately for your protection. If we dont have the credit card info, we cant credit your account. If there is no paperwork from us in your return, we will charge you a restocking fee....If you wish to exchange and an item for a different size or color, you have 2 options. You may simply send back the wrong size like the above (per the return policy) with a note stating what size, color etc you need and we will reship the correct item charging you only shipping and handling provided all return policies are followed. If your short on time ( our preferred and quickest method ) is to just reorder the correct item. In the meantime send back your item (following the return policy with a note stating to "refund" as you have already reordered..This is the fastest way to do it....Please remember there are no exceptions to this policy period.
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Where do I send back an exchange or return?
Wear Me Out Baby
791 PRICE STREET #167
PISMO BEACH,CA 93449
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What is the 25% restock fee and will I have to pay it?
The 25% restock fee is standard in the formal wear business for EXCHANGES only . Most formal wear companies will not allow you the opportunity to return items. Many of these items are special ordered and the companies we buy from do not allow us that priveledge either, nor will they allow exchanges. (That is how we keep our prices so low.) We however, do not charge this fee unless you do not follow our return guidelines. The only exception is baby dresses as they are "made to order" and WILL incur the 25% restock fee when the policy is followed. If the policy is not followed, you will not receive a refund at all and your returned dress wll be donated to a charity of our choice. Items returned for credit must have paperwork, be within 15 days, all tags need to be on all items, not worn, dirty, pet hair, smoke smell etc.. And they MUST come back as they were sent to you. Eg. If we get a box of wadded up items, you will be recharged this fee. as we have to steam them and repackage them. We do reserve the right to apply this fee if the policies are not met. We do charge this fee for any undeliverable, refused or misdirected shipments. It is at our discretion whether or not you will be charged this fee. Ninety percent of our customers are not charged this fee, but unfortunately there are some people who return things in a disrespectful manner. Most formal wear companies do not even offer refunds, so with this policy we are being more than generous. We know our customers need to see colors and fabrics for thier special occasions and we do believe you should be able to do so providing you follow the policies.
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Will I be charged for an exchanged item?
Not if you follow the return guidelines which are on the website. The exception is "made to order" items. You WILL however be recharged shipping and handling fees...
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My charge card says Wear Me Out?
You are on our specilaized shopping site for babies. Our store is called WEAR ME OUT and this will be what is on your charge receipt. Please do not call your bank because you do not recognize this name. In doing so, we incure huge fees for this and somehow they must be passed on to the customer. If you do this you will be placed on our Do Not Ship List and we report this to other organizations which may cause problems with future online ordering elsewhere. We have run an honest business for over 25 years and built a solid, highly reputable business with the goal in mind of quality, service and keeping our prices as low as we possibly can for our customers.
Sorry, we no longer sell wholesale.
Yes, we do accept Pay Pal for your convenience but you must have a verified account with a confirmed address on file to ship to or we will not ship. This protects you the card holder from fraud as well as us.
By ordering from www.boutiqueforbaby.com, you acknowledge that you have read and agree to the policies set forth on this website. We make NO exceptions on Policies.
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