I found the suit/dress I want, but it wont let me order the right size?
That is because the size you need is most likely sold out. If an item sells out and cant be reordered within a week, we will delete the size from our inventory and readd it when it is again in stock.
I don't understand how to measure for a suit. Will a 12 Month size fit my 12 Month old baby?
We have never seen your baby and do not know if he is big or little for his size. You must measure for the correct sizing. To measure the OUTSEAM, you measure from hip to ankle. An easy way to do this is to just take a pair of their pants, lay them flat and measure. To measure the INSEAM, measure from crotch to ankle. Sleeve length is from the outer shoulder to wrist. It is your responsibility to measure and order the correct size. If you need to be helped through this , please call and we will be happy to assist you. However, we can not be held responsible should you order the incorrect size. We are here merely to guide you through the process.
I need to order shoes and dont know what size to choose?
Please measure lengthwise one of your childs shoes and call us, we will do the same with our shoes and tell you which size you should order.
I saw an item last week and now I cant find it?
As our items sell out, we remove them. It is most likely sold out now and deleted from our inventory.
What are the suits made out of?
The suits are made out of polyester.
How long will it take to get my order?
Ground shipping is 10-14 days. Priority shipping is 2-4 days. Express is guaranteed 2 day. We do NOT do overnight shipping. Your order is processed on the day we receive if it is before 5:00 p.m. California time. It does not ship until the next morning IF it is in stock. We get shipments twice a week and so you may wait a couple days if it is out of stock. Please remember Sundays and holidays will add a day or so to delivery times. We ship all products through the USPS. Once an item leaves our shipping dept. we can only provide a tracking number and expected arrival date. It is then out of our hands. You will be able to track your delivery with the delivery confirmation number we provide after the item has shipped through USPS.com. Please be advised, we do not work for the post office and once the item leaves our store and is scanned in at the post office, you are dealing with the post office. We are not responsible for sometimes slow shipping times or misguided packages. The ONLY shipping times that are guaranteed are with EXPRESS shipping.
I live in New York and have been calling all morning and get no answer?
Thats because we are in California and open during the hours of 10:30 a.m. to 5:30 p.m. OUR time. We will return your call as soon as we open. This is a physical store and from time to time you may possibly get an answering machine if we are busy with customers. Please leave a message as we WILL get back to you within the hour usually much sooner. You may always email us as we do check emails and orders every hour on the hour during business hours
You changed my shipping total, why?
The ONLY time we will physically change a shipping total is when you put in the incorrect amount. It is up to you to pick what kind of shipping. The shipping is based on your total amount of the order.. Should you try to "pull a sneaky" or just plain pick the wrong amount, we WILL adjust it to reflect the correct charge.
I placed my order this morning and you still have not charged my credit card
Your order is processed the day it is received. You are not charged until the item is ready to ship. All shipping and tracking labels are printed after our retail store closes, therefore your order will not be approved and show tracking numbers on your end until the following morning. All orders are processed manually, and then entered into the system. And an approval comes solely from your bank. You must provide accurate details as we do verify every single order with the bank. If you do not, this causes major delays!
What happens if my outfit does not fit?
As stated on our return policy, you may return an item that does not fit within 15 days of the postmarked date. It may NOT be washed, worn, or missing ANY tags..Returns may not come back with pet hair or smoke. Shoe boxes must come back looking like we sent them to you-brand new. We will not accept taped or crushed shoe boxes.. You will be credited the amount plus tax MINUS the shipping charges.Please remember you MUST include a copy of receipts that were in your box as we shred our records immediately for your protection. If we dont have the credit card info, we cant credit your account. If there is no paperwork from us in your return, we will charge you a restocking fee.... If you need a different size, please call us and verify that we have your size in stock. You will be given the option of being recharged and shipped the correct size and your refund hinges on when we get your items back and all policies followed. Or you may simply send back the wrong size like the above with a note and we will reship the correct item charging you only shipping and handling provided all return policies are followed. Please remember there are no exceptions to this policy period.
What if I do not want to order online?
You may call us at your leisure, and we will take your order over the phone and answer any questions you may have. If the answering machine goes off, either we are closed or busy with a customer. Either way, we respond to all calls within a couple of hours at most (if we are busy) or unless you are on a different time zone and we are not yet open. In that case, all calls are made once we open for business.
Do you ship to Canada, England, Australia etc?
Yes, we do ship to Canada. Please use an American Express card and the order must be shipped to the address the bank has on file for you..The prices posted for shipping are for US destinations only. Once we verify that that we can accept your credit card through our system, we will email you shipping prices and options. You then must choose which price/time frame you prefer We will NOT ship until you approve the price and method of shipping. International shipping is higher and the time frames are longer that what we have posted for US destinations.
If you are in another country and wish to order, simply email us and we can provide other options for you to order...We are not set up to deal with International credit cards, customs, foreign currency, language barriers etc....
Where do I send back an exchange or return?
Wear Me Out Baby
P.O.Box 6535
Thousand Oaks, Ca 91359
